FAQs

FAQ

 


How long will my order take to arrive?

We use Australia Post with tracking to ship our orders.
Standard is 1-6 business days
Express is 1-3 business days

 

What if my purchase hasn't arrived in the time frame?

Contact us at my.formation@outlook.com and we will get straight onto it.

 

Can I wear pads or disposable underwear underneath?

Yes. All our products are designed to fit pads and disposable underwear perfectly.

 

Is the fabric breathable?

After childbirth you might notice yourself sweating more than usual, so breathable fabric is a must for postpartum products
All our products are lightweight and breathable. They feel like a second skin.

 

Does it have compression?

YES! Our underwear, pants and shorts all have compression support

 

Can’t I just use my maternity clothes?

Of course! You can use your maternity clothes, but keep in mind they don't offer the same support and compression that our postpartum products do, as maternity products are designed for pregnancy where as postpartum products are designed to specifically suit your postpartum body and needs.

 

Can I still breastfeed when wearing compression products?

Absolutely. Our products do not affect breastfeeding.

 

I have received my item and its faulty.

First and foremost we are so sorry this has happened. We really pride ourselves on all of our products being high quality.
Please email us straight away at
my.formation@outlook.com and we will assist you from there.


How do I wash my products?

Gentle cold machine wash with like colours or hand wash.
Line dry inside out

 

Is my formation an Australian company?

Yes! We are a small Australian run business, located in Newcastle NSW.
All our products are designed here in Australia.

 

Can I return my products if I'm not happy?

Absolutely! We offer a comprehensive refund and exchange policy.
If you don't love our products, simply email us at my.formation@outlook.com within 14 days of receiving for an exchange or full refund.
We truly care and appreciate all of our customers, and we want you to be happy and really love our products. 

 

I received my product and I need to exchange the size

No problem! Just email my.formation@outlook.com and we’ll assist you from there

 

Can I wear my products straight after birth?

Yes you can. We have designed our products with the perfect amount of compression so that you’re able to wear them straight after birth without overwhelming your sensitive womb.

 

Can I wear the products if I've had a c-section?

Yes! Our products are designed with very low sitting seams so if you do have a c-section they will not rub or irritate your wound.

 

I'm using your measuring chart and I'm measuring in between 2 sizes.

In this case we recommend choosing the smaller size.

 

My size is sold out, will you restock?
Definitely! If your size is unavailable, its more than likely already on the way to us, and will be restocked ASAP